The Effect of Atm on the Operation of Commercial Banks in Nigeria

1 Information and Communication engine room (ICT) in Banking Operations in Nigeria An military rating of Recent Experiences By Akinlolu Agboola Obafemi Awolowo University Ile-Ife, Nigeria Abstract The study is a comprehensive evaluation of the rejoinder of Nigerian shores to the borrowing of ICT. Three categories of variables that relate to the adoption and implementation of information technology devices were used for the study. These include the nature and tip of adoption of innovative technologies; degree of utilisation of the identified technologies; and the advert of the adoption of ICT devices on banks operation. The study covered 36 bulge of the 89 banks in the country as at the balance of 2005. A total of 216, 180 and 36 questionnaires were administered to the employees, customers and Head of Systems Units of the 36 selected banks respectively. Out of these, 90.28%, 77.78% and 97.22% were respectively retrieved. The study revealed that the period between 1990 and 2005 was characterized by unsounded changes in the content and quality of banking business in the country. Technology has been discovered to be the main driving force of rival in the banking industry during the period of study.

Whereas only one bank had ATM in 1998 by 2004, 14 of the studied banks had acquired the technology. EFT in addition increased from 3 to 14; Smart Cards from 1 to 11; Electronic Home and Office Banking from 3 to 9 and Telephone Banking from 3 to 12 within the same period. The adoption of ICT in 2 banks has improved customer services, facilitated accurate records, provides for Home and Office Banking services, ensures well-provided business hour, prompt and fair attention, and enhances faster services. The adoption of ICT improves the banks image and leads to a wider, faster and more efficient market. It has also made fail easier and more interesting, improves the competitive edge of banks, improves relationship with customers and assists in result basic... If you want to get a full essay, order it on our website: Orderessay

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