To insure that it maintains high quality workforce, Southwests recruiting strategy is hired for attitude and trained for skills. Southwest emphasizes in hiring people who have better attitude and patrician skills that cannot be changed, whereas they can train people to obtain the disenfranchised skills. The hiring process involves customer interviewing approach and peer recruiting practice that bear recruiters to aim at matching peoples traits and potentials.
node interviewing approach is a good practice because it can fork out more information to help designing recruiting guidelines to more accurately evaluate the qualification of thousands applicants. Southwest is easier to understand how the employees satisfy customers inescapably and increase customer loyalty based on customer interviewing questions and concerns, resulting in growth in business makeance. During the entire recruiting process, peoples teamwork skill will be also examined by interacting with employees who give assessment feedback to the candidates if he or she would be a valuable asset to the company.
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