Judy Havens
February 14, 2011
MGT/449
Ian Finley, instructor
Quality is the value as perceive by the consumer based on the standards or characteristics of a yield or service. What is perceived as flavor can be the difference between success and failure for a company. mixed pioneers of total timbre promoted a ism that total quality is measured and defined by the customer and businesses exercising this philosophy will be successful.
The key elements of total quality argon that the approach essential be strategic with the customer universe the ultimate focus with decisions and problem solving approached scientifically with quality being an obsession. From the top down, companies must train and educate on processes used and allow for teamwork and employee empowerment so there is a unity within the company where everyones goal is to always improve.
Total quality is not an individual concept. It is a number of related concepts pulled together. Many people contributed to the using of the concepts known together with as total quality. (Goetsch & Davis, 2010). W. Edwards Deming was a contributor to the development of total quality.
Deming was the most influential pioneer by present that quality started with management and the leaders in a company. Deming is wide known for the Deming Cycle, Fourteen Points, and Seven Deadly Diseases.
The process of planning, doing, instructing, and acting on what we observe comprises the Plan-Do-Study-Act (PDSA) cycle for learning and improvement taught by Deming. (Landesberg, 1999). This is also known as the Deming Cycle which teaches to research and plan, create, study to see if result is as planned, market and analyze the results. Demings theory is that all involved with the creation of a product including management, supplier, employees, and any other departments are all interrelated and must work together as a team. Due to an...If you involve to get a full essay, order it on our website: Orderessay
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