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CHAPTER 2: Literature review 2.1 INTRODUCTION: Tourism has now grownup to such(prenominal) dimensions and significance that it has become the largest industry in the world. This coming(prenominal) industry needs focus on many dimensions such as promoting the industry, developing newness in the industry and improving the industry. The tourism suppliers took advantage of the new marketplace opportunities and decided to distribute their products on their own. This was only possible by taking advantage of the meshing and developing and implementing the e-Commerce applications, which enabled the customers to access directly their reservation systems. Examples of such market strategies nowadays can be found with almost only the airline carriers, hotel chains or car rentals companies. Using the earnings as a reservation method can acquire the tourism firms and also the customers by reducing costs and providing real time information to both parties. As the significance of the Internet for the tourism organizations grew and became more broadly accepted, However those that chose to make use of the internet for reservations reason out that six factors affect why they choose to continue to use the internet for concording reservations: 1. Convenience, 2. Ease of information search, 3.

Transaction (ease of intellect policies and placing orders), 4.Information credibility 5.Price and 6.Safety (ease of canceling and security of sensitive information [3]. Those that booked reservations offline cogitate that convenience, price and safety were the significant factors affecting their decision to book a reservation via another offline method. This literature review is base also on the inspection of some related systems that are actually in the internet and represent some internationalistic and local online tourism web sites. My assessment was related to features that in my sense need to be implemented within a touristic web site, such as: packages management (the agencies reservation staff... If you compliments to get a full essay, order it on our website: Orderessay

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